FAQ Customer Service

How can I contact Customer Experience?

Call us at 1-888-5-RUDSAK or reach out via live chat by clicking the “Help” button on our website.

Customer Service Hours 

Monday to Friday: 9:00 AM – 5:00 PM (EST)
Scheduled break: 12:30 PM – 1:30 PM (EST)
Our phone and chat support are available during these hours.

Email Response Time

We do our best to respond to emails within 3–5 business days.
If your matter is urgent, please contact us by phone for quicker support.

Please note:
Sending multiple emails about the same issue may delay our response. Each new message pushes your request to the back of the queue.

We truly appreciate your patience and understanding as we work to support every customer as efficiently as possible.